Service Coordinator
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
About this Role
As the Service Co Ordinator within Dawsongroup Temperature Control Solutions Ireland, you will be central to keeping our service operations running smoothly, safely, and on time. This Service Co Ordinator role suits someone with previous coordination or service desk experience who enjoys customer contact, organisation, and making things work behind the scenes in a fast paced environment.
- Act as the first point of contact for customer breakdowns, logging calls and allocating work to engineers
- Coordinate servicing, repairs, parts, and authorisations while keeping accurate system records
- Support operational targets by managing tasks within agreed timeframes and quality standards
- Maintain clear communication with customers, engineers, and internal teams
- Play an active role in service improvement and operational consistency
About You
You enjoy supporting customers and colleagues, staying organised, and taking pride in doing things properly. You bring previous experience in a service, coordination, or operational support role and are comfortable learning systems and processes with support.
- Previous experience in a service desk, coordination, or customer service environment
- Clear and confident communicator with customers and internal teams
- Strong attention to detail with a practical, problem solving mindset
- Comfortable handling basic systems, paperwork, and health and safety documentation
Not sure you meet every requirement listed? If you have transferable experience and the right attitude, we would still love to hear from you
About Us
Dawsongroup Temperature Control Solutions is part of Dawsongroup, operating for over 90 years as a business and over 50 years in asset rentals, now under the ownership of KKR. We support critical supply chains with smarter asset strategies, combining reliability, service excellence, and long term partnerships.
- Specialists in temperature controlled asset rental and services
- A business built on integrity, compliance, and customer trust
- Committed to safer operations, continual improvement, and sustainability
- Part of a wider group offering long term stability and opportunity
About Your Future
We believe in supporting people to grow, learn, and build rewarding careers within a supportive environment. This Service Co Ordinator role offers a strong foundation for progression within operations, customer service, or wider business functions.
- Funded training and clear internal progression pathways
- Supportive team culture focused on working smarter and growing together
- 2x life assurance scheme
- 24 days standard leave allowance + Birthday + plus Bank Holidays + up to 10 days extra (time served and purchase scheme)
- Wellbeing and mental health support, cycle to work scheme, seasonal gifts, and long term incentives
Dawsongroup is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
If you want to build your career with an asset rental business that values reliability, teamwork, and people who care about doing a great job, we would love to hear from you.
Join Dawsongroup Temperature Control Solutions Ireland and discover what is possible, because our people are our greatest asset.
#DG26
The Company
Dawsongroup tcs is at the cutting edge of their field, providing top of the range cold-chain storage for top industry specialists. The team are looking for fresh talent, potential employees that want a career, not simply a job.
The Benefits
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